Support & debug info

When you have any issue with the module, we are here to help. Please check out our FAQ/troubleshooting page first. You can open a support ticket here
 
To be able to help you, we need some vital information about your installation. This information can be retrieved by going to the gateway settings:
 
And then click the debug info link:
 
The debug page is NOT accessible for anyone, without WHMCS login credentials. Do not send the URL to us, as we can't access it.
 
This will show the debug page:
 
Copy paste all the info in the gray area into your support ticket, or press the big blue button to send it to us directly.
 
In some cases we may ask you to go to your gateway settings again, and enable the "Log debug messages to gateway log" feature. After that you should do a test payment, and send the debug info again as described above.
Only enable this feature if requested by support, and disable it afterwards.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

FAQ/Troubleshooting

This article will help you to solve some common issues with the HiPay module.   General It...

HiPay test platform

The HiPay test platform is located at https://test-professional.hipay.com/ Try to login with...

HiPay Installation Guide

If you don't have an HiPay account yet, check this article with instructions to open an account....

Opening an HiPay professional account

To signup for a HiPay professional account, go to https://hipay.com/en/signup. Your account will...

System Requirements

These are the minimum system requirements for the HiPay module:   Minimum requirements:...